Terms

Shipments:

All shipments are made by standard UPS ground within the 48 states unless otherwise noted.  For shipments to Hawaii, Alaska or outside the USA please E-mail or call us.

Methods of Payment:

Our web page uses a secure page for payment transactions. The following are accepted method of payment:

  1. a) MasterCard/VISA/American Express/DiscoverCard: All orders charged to a credit card must be shipped to the billing address. We cannot bill your card and ship to a different address.
  2. b) Online Checks We do not accept online checks at this time.
  3. c) Personal checks: accepted but the check must clear before the product will be shipped.
  4. d) O.D.: We do not accept C.O.D. shipments.

Mail/Faxed Orders:

If you do not wish to give your credit card number online, simply print the order from the checkout screen and mail or fax it to us with your payment information or personal check.

Backorders:

Any item not in stock at the time will automatically be back ordered for later shipment. Your credit card will not be charged until the item is shipped.

Damaged Goods:

CAT, LLC takes pride in the quality of its products. All items leave our site free from defects. All merchandise must be inspected upon receipt to insure they were not damaged in transit. All damage claims must be filed with the delivery service (i.e. UPS).

Returns:

Returns will be accepted within 15 days of receipt of your merchandise without a restocking charge. The customer must call CAT, LLC to obtain a Return Authorization Number before returning product or credit will not be issued. The customer is responsible for paying insured return freight and packaging the items properly to prevent damage on return transit. No unauthorized returns will be allowed after the 15 day period. No returns are allowed on orders for customized product.

Warranty:

CAT, LLC warrants to the Original Purchaser only, for a period of ninety (90) days from the date of shipment, that products purchased from CAT, LLC shall be free from defects in material and workmanship. Notwithstanding the preceding sentence, the warranty does not apply (i) to damage to a product’s finish nor to damage caused by the Original Purchaser during installation, (ii) if a product has been subject to misuse or negligent treatment, or (iii) if a product has been damaged in an accident. The liability of CAT, LLC is hereby limited to the original purchase price paid for the product by the Original Purchaser, exclusive of charges for shipping and handling, or replacement of the product at the option of CAT, LLC. CAT, LLC shall have no liability or responsibility for any consequential, incidental, indirect, or special damages. CAT, LLC MAKES NO OTHER WARRANTIES TO THE ORIGINAL PURCHASER OF ANY KIND OR NATURE WITH RESPECT TO PRODUCTS, AND SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, HOWEVER, THE LAWS OF THE STATE OF RESIDENCE OF THE ORIGINAL PURCHASER MAY PROVIDE OTHER RIGHTS.

All products for which a warrant claim is sought shall be delivered to CAT, LLC, postage paid, and CAT, LLC will timely advise the Original Purchaser of its decision to honor the warranty claim and either refund the original purchase price or replace the product.